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The DOs of Reseller Hosting
DO choose a reliable upstream host Your reputation depends on reliable hosting operations. Pick a provider with clear service terms, sensible infrastructure, and responsive support routes.
DO offer proactive support Check in with clients before they have problems. Monthly server reports build trust.
DO set clear terms of service Define what's included, what's not, and what happens during outages. Avoid disputes before they start.
DO use billing automation Automation is key to scaling. WHMCS-style billing software helps handle invoices, support tickets, and account provisioning automatically.
DO niche down Focus on a specific industry (restaurants, freelancers, nonprofits) and become the go-to host for that market.
The DON'Ts of Reseller Hosting
DON'T oversell your resources Shared resources degrade everyone's experience. Keep utilization below 80%.
DON'T hide behind email Clients want to talk to real people. Offer phone or live chat support.
DON'T ignore security Offer SSL setup, keep software updated, and monitor for malware. A serious security issue can damage customer trust quickly.
DON'T undercharge Many new resellers race to the bottom on price. Compete on value and support instead.
Editorial Team
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